Frequently asked questions

What are your store hours?


We are open from 10 AM until 7 PM. These hours may be adjusted due to COVID-19.




How soon will my order be shipped after it is placed?


Orders are shipped out as soon as possible after they are placed, in the order that they were received. Normally they will be shipped the following day after they are placed. However, this may vary based on the volume of orders that we have recevied. To avoid shipments sitting for extended periods of time, we do not ship over the weekend. Our shippind days are Monday - Thursday.




How long does it take for my order to arrive after it is shipped?


Normally, we use 1-3 business days USPS Priority Mail. Generally orders arrive within that time frame after they have been shipped out. However, we do ask for patience as we and all carriers are experience difficulties and delays due to COVID-19. Cookies are individually wrapped and sealed to ensure freshness during transit.




Where do we ship?


Right now, we currently only ship to certain states: Texas, Arizona, Utah, Colorado, Oklahoma, Wyoming, New Mexico, and Nevada. Nationwide shipping is coming soon!




Can I add a note to my order?


Yes, you can enter a note in either a shipment or local delivery. Please be sure to look out for the option to add a "Special Request" to the order. There you can add your note.




Do you have Keto/Gluten-Free/Vegan/Sugar-Free Cookies?


We currently are not offering any of these cookie types, however, we are always looking for new recipes.





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© 2021 by keksi cookie company

10353 Alta Vista Rd. Ste 611    Fort Worth, TX 76244