Get the Cookie Facts

Do you ship nationwide?

Why yes, yes we do. We ship to all 50 states.
Do you ship to PO boxes?

Yes, but we won't like it. We prefer to use UPS, however, if you need to ship to a PO box we will use USPS. Please note that there is a delay with all orders going to PO boxes. They only ship out on Mondays. This means that if you place your order any time after 12:00 PM on a Monday, it may not ship for another week.
Do you ship to FPO?

Yes we do. Our military overseas needs to be treated to the greatest cookies on earth. Just like with PO boxes, these orders only ship out on Mondays. See the PO box section for more information.
How soon after I place an order will it ship?

I promise we are always working our tails off to get your package out ASAP. Normally we are able to get orders out within 1-2 business days after being placed. However, depending on the volume of orders that we have, it may take a bit longer. Please remember that we are just a small business. We do not have the shipping capabilities of Amazon, so your order may not arrive 10 minutes after you place it.
Can I pick up an order that I placed online?

Unfortunately no. We may be able to do this in the future, but right now, it is just much easier for us and for you, to place the order in the store when you come in. We almost always have everything in stock and it does not take any time at all.
I have an issue with my order, what do I do?

Email us at customersupport@keksi.com. Be sure to include a description of the issue and any pictures. Please remember, that any issues with orders must be communicated to us within 7 days of delivery.
Can I choose a delivery date?

No. Not much more to say about that.
Do your cookies contain nuts?

Some of our cookies do indeed contain nuts. Also all of our cookies are made in the same facility and may contain trace amounts of tree-nuts.
Do you use butter?

Yes, we sure do. We use a lot of freaking butter to be honest.
Do you have any gluten free, sugar free, or vegan cookies?

We do not. We are looking at recipes for some of these options in the future, however, it is tough to separate the flours when all the flours are in the air.
How long do the cookies stay fresh?

All the cookies are frozen before they are shipped and individually wrapped and sealed to help maintain the freshness during transit. Once received, we recommend storing the cookies in the fridge or freezer. They can last up to three months in the freezer. Out on the counter, it is more like two weeks before they start to dry out.
How large are the cookies?

Large and dense. Each cookie weighs between 4-5 ounces or more, depends on the cookie flavor, and is about 4 inches in diameter.