Most Frequently Asked Questions

Frequently asked questions

Do you ship?


Yes, we do! We offer nationwide shipping!




How long do the cookies last?


If you store the cookies in cold storage, especially the freezer, they will last up to 3 months and still taste fresh. Leaving them out on the counter can cause them to dry out faster. We strongly recommend putting the cookies with toppings in the freezer, especially those with caramel.




How do the cookies come when shipped or delivered?


Each cookie is individually wrapped and sealed in bags and placed in our blue keksi boxes.




Can I include a note with my order?


Yes, notes can be added to orders just before the checkout process. When viewing your cart, right below all the items listed, you should see a "ADD NOTE HERE" button. Clicking on that will pull up a comment box. Currently all notes are handwritten on black note cards.




Issues and concerns with orders:


Please contact customersupport@keksi.com via email with the details and we will get back to you as soon as we can.